Refund Policy

At Reborn Beauty, your confidence means everything to us.

We stand behind the quality, care, and innovation that goes into every face mask — and we want you to feel completely comfortable when placing your order.

That’s why we proudly offer a 365-day return policy, one of the most generous in the beauty industry.

From the day your package arrives, you have a full 365 days to request a return.

To begin a return, simply email us at:
help@therebornbeauty.com

Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us right away so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned:

  • Gift cards

  • Sale items

We are unable to accept returns on these items.

Exchanges

If you would like to exchange a product, the fastest way is to request a return for the original item.

Once your return is approved, you may place a new order for the item you prefer.

Return-to-Sender Packages

If an order is returned to our facility due to unsuccessful delivery (incorrect address, unclaimed package, etc.), we will issue store credit for the full order amount.

Delivery Responsibility

Once a package is marked as “Delivered” by the carrier, Reborn Beauty is not responsible for lost or stolen packages.

If your order goes missing after delivery:

  • Check with neighbors or building management

  • Confirm your shipping address

  • Contact the carrier directly

  • File a report with local authorities if necessary

For best results, please ensure your delivery location is secure.

Order Cancellations

We process orders quickly to ensure fast shipping.

Cancellations are only possible if your order has not yet been processed by our fulfillment team.

If your order has already been packed or shipped, it cannot be canceled — however, you may still request a return once it arrives.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5 business days.

If you have any questions at all, we’re here to help.

Email us anytime at:
help@therebornbeauty.com